Refund policy

Return & Refund Policy

Please review this policy carefully before making your purchase. By placing an order on our website, you acknowledge that you have read and agree to the terms of this Return & Refund Policy.

At Samba Futsal, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 15 days of the delivery date.

To be eligible for a return, items must:

• Be unused and unworn.
• Be in their original condition.
• Have all original tags attached.
• Be returned in the original packaging whenever possible.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Gift cards.
• Items marked as Final Sale.

Size Exchanges

We gladly accept size exchanges within 15 days of delivery, provided that:

• The item has not been worn or washed.
• All original tags are still attached.
• The item is returned in its original condition.

To help minimize unnecessary exchanges, we strongly encourage all customers to review our Size Guide before placing an order.

If you are unsure about sizing, please contact us before placing your order. Our team will be happy to help you choose the best fit.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

If you have any questions regarding returns or refunds, please contact us using the contact information available on our website.